I just recently updated my CPS software to version 12.0 Build 642 on windows 10 and I was trying to update firmware. I connected the OEM cable to USB port and I could hear the computer making the sound that it was connected. I went to settings, connected devices and shows "USB Serial Device (COM4)". Shouldn't that say Motorola radio or something like that?
From the software I tried to read the radio but kept getting
error #1687 Unable to detect applicable devices(s)